Refund and Returns Policy

Returns & Refunds Policy for razex.net

Last Updated: 09-02-2024

Returns

1. Eligibility:
   • To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
2. Initiating a Return:
   • Contact our customer service team at [customer service email/phone] within [number of days] days of receiving the product to initiate the return process.
3. Return Authorization:
   • A return authorization (RA) number may be issued for your return. Please include this number with your returned item.
4. Shipping:
   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Refunds

1. Refund Process:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
2. Timing:
   • Refunds may take [number of days] days to be processed and reflected in your account. The processing time may vary depending on your payment provider.
3. Exclusions:
   • Certain items are non-returnable, such as [list any exclusions, e.g., gift cards, personalized items, etc.].

Exchanges

1. Product Exchange:
   • If you received a defective or damaged item and need to exchange it for the same item, contact us to arrange an exchange.

Damaged or Defective Items

1. Reporting Damage:
   • If you receive a damaged or defective item, contact us within 07 days of receiving the product with clear photos of the damaged or defective item.
2. Replacement:
   • We will evaluate the issue and, if eligible, provide a replacement or offer a refund.

Cancellations

1. Cancellation Policy:
   • Orders may be canceled within 07 of purchase. Once an order is processed and shipped, it cannot be canceled.